Seller Policies

Commission & Payment Policy

a. Platform Commission:

Standard platform commission ranges from 10% to 15% per confirmed order.
A tier-based structure may be applied based on monthly sales volume, vendor rating, or exclusive partnership agreements.
Commission includes platform services such as order processing, marketing visibility, and customer support.
Any promotional or cashback campaigns jointly funded by the platform and seller may impact commission calculations.
Commission is automatically deducted prior to fund settlement.

b. Settlement Cycles:

Payments are processed on a T+7 business days basis from successful delivery confirmation.
In case of high-volume sellers, custom settlement timelines (e.g., T+3 or T+10) may be mutually agreed upon.
Weekend and bank holidays are excluded from settlement calculation.
Payments may be withheld if account verification, KYC, compliance, or tax submissions are pending.
Quarterly transaction reports are provided for financial reconciliation purposes.

c. Refunds & Chargebacks:

Refund amounts are deducted from the seller’s future settlements.
Chargebacks due to fraudulent orders or payment disputes are assessed case-by-case in accordance with banking regulations.
If the chargeback is proven valid, the seller bears the financial responsibility.
In certain cases, a holding period of up to 30 days may apply until dispute is resolved.
Excessive refund or dispute ratios may lead to increased commission or account re-evaluation.

d. Payment Gateway & Bank Charges:

Standard payment gateway transaction fees range between 2% and 3%, deducted per transaction.
Any applicable bank transfer fees will be adjusted during settlement payouts.
For cross-border payments, additional charges may include currency conversion fees and international transfer taxes.
The platform does not cover fees related to incorrect bank details or payment failures due to vendor-side issues.
All charges comply with RBI guidelines and applicable financial regulations.